Djamo

CEO Cockpit

Updated 20 Jun 2026 · NPS window: last 7 days

Priorities tracked

At risk

144

NPS detractors / wk

87 / 57

Detractors CIV / SEN

Strategic priorities

Axian deal

partnershipsat-risknow

Next: Align on valuation terms before next steering call.

2026 fundraising

fundraisingon-tracknow

Next: Finalize the deck narrative and lock the target investor list.

Visa strategic deal

partnershipson-trackthis-quarter

Next: Confirm scope of the strategic agreement with the Visa team.

Finance function build-out

financeon-trackthis-quarter

Next: Close the senior finance hire.

Efficiency project

orgnot-startedthis-quarter

Next: Define the 3 metrics that signal a leaner operating model.

Symbiotics

partnershipsnot-startedwatch

Next: Decide whether this fits the 2026 capital plan.

NPS detractors — by country

🇨🇮 Côte d'Ivoire

87 detractors

Frais de rechargement Mobile Money		19
Untagged		17
Autre		14
Pas d'offre de prêt		12
Frais de change		10
Remboursement non reçu		7

🇸🇳 Senegal

57 detractors

Untagged		17
Frais de change		12
Frais de rechargement Mobile Money		9
Autre		9
Remboursement non reçu		4
Pas d'offre de prêt		3

Verbatim themes

💸 Fees (dominant)
"frais de transaction trop élevé" · "les frais de change sont trop élevés"
📉 Djamo Invest reliability
"investir sur Djamo est pénible, ça ne marche 1 jour sur 2"
🏦 SPI competitive pressure (SEN)
"avec la SPI… les coûts de Djamo ne sont plus compétitifs"
⏱️ OTP / payment-validation delays
"les SMS tardent pour valider les transactions en ligne"

CEO takeaway

Pricing is the headline — top-up + FX fees drive ~35% of tagged detractors and dominate open comments, with a credible "fees crept up" narrative.

Market split: CIV pain skews to Mobile Money top-up fees + unmet credit demand; SEN skews to FX fees and Djamo Invest reliability. Watch the SPI threat — it attacks your core paid use cases directly.